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Refund Policy

Last updated: July 14, 2026

This Refund Policy explains how ToolDix handles payments for the Pro Toolkit, human website reviews, sponsored listings, featured placements, and advertising campaigns purchased through ToolDix.

Pro Toolkit purchases

The ToolDix Pro Toolkit costs $9 USD as a one-time payment with no automatic renewal. Verified payment starts one access window lasting 30 consecutive 24-hour periods. During that window, browser-local Pro workflows are unlimited and the purchase includes 10 public-site analysis credits. Existing single-purpose ToolDix tools remain free with or without a Pro pass.

You may request a review if a duplicate Pro payment was made, ToolDix confirmed payment but could not grant the purchased access, or a material technical issue on our side prevented the paid Pro workspace from being used. Refund requests are evaluated using the purchase record, payment status, service usage, the reason for the request, and applicable law.

When a Pro Toolkit payment is refunded, the remaining local Pro access and all unused public-site analysis credits associated with that purchase are revoked immediately. A refund does not restore credits that were already consumed or create a new access period. Free ToolDix utilities are not affected by this revocation.

Human website reviews

Canceling or leaving the PayPal checkout before capture is not a refund because no verified payment has been applied to the review queue. If your payment has been verified, you may request cancellation before a ToolDix reviewer starts the manual work. Once the order is in review or the report has been delivered, refunds are generally not available because the purchased professional time has already been provided, except where required by applicable law.

ToolDix will review refund requests involving a duplicate charge, a verified payment that was never placed into the service queue, or ToolDix being unable to deliver the purchased review. A request does not itself change the payment state; a refund is recorded only after the original payment provider confirms it.

Advertising review

Paid listings and sponsored placements are reviewed before they are published. ToolDix may reject submissions that are incomplete, misleading, unsafe, illegal, or unrelated to software, AI tools, developer products, online utilities, or digital services.

When refunds are available

Refunds may be issued in the following cases:

  • Your paid submission is rejected before the listing or campaign goes live and no reasonable revision path is available.
  • ToolDix is unable to publish the paid listing or sponsored placement because of a technical or editorial issue on our side.
  • You request cancellation before the sponsored placement has started and before any featured exposure has been delivered.
  • A duplicate payment was made for the same advertising package.

When refunds may not be available

Refunds are generally not available after a Verified Listing has been approved and published, or after a sponsored campaign has started delivering impressions, clicks, homepage exposure, or category page placement.

If a campaign has already started and there is a serious issue, ToolDix may offer a partial refund, replacement placement, campaign extension, or account credit at its discretion.

Packages and durations

ToolDix currently offers one long-term listing package and fixed-duration sponsored placement packages:

  • Verified Listing: long-term directory profile after approval; no homepage or category-top ad inventory is included.
  • Starter Boost: 7 days of category sponsored placement after approval.
  • Featured Launch: 14 days of homepage rotation eligibility and category visibility after approval.
  • Growth Campaign: 30 days of premium homepage and category visibility after approval.

For fixed-duration sponsored placements, the paid placement period starts after ToolDix approves and publishes the placement, not at the moment of payment.

How to request a refund

To request a refund, submit a request through the contact form. Please include your account email, payment receipt or purchase ID, the Pro pass or advertising package involved, and the reason for the refund request. Human-review requests should include the review order ID and target website. Advertising requests should also include the submitted tool name and website URL.

Processing time

Approved refunds are processed through the original payment provider. The time it takes for funds to appear depends on the payment method, bank, and payment provider policies.

Policy updates

ToolDix may update this policy as Pro features, advertising products, review workflows, or payment providers change. The current version published on this page applies to new purchases made after the update date.